@zaq - thanks for the tip!
...as for the status update on my email to Vestax support... today I actually received a reply message from them:
"Hi Thong,
Good morning. Here is a list of service centers across the U.S. Thanks.
Regards,
Ron
http://help.vestax.co.jp/en/detail.p...4&parent_id=11
Ron M.
Customer Support
Email: csg@vestax.jp
Phone: 888.498.4788"
....Well... looks like calling the service center's near you and paying for replacement parts is the only way to fix your VCI-100. Hope this helps save some people from wasting time trying to go through the various routes.
---Thong
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